Terms & Conditions

Grand Welcome Tampa Vacation Rental Management
Effective date: October 20, 2026
Last updated: October 20, 2026

These Terms & Conditions ("Terms") apply to your use of tampavacay.com (the "Site"), which is operated by Grand Welcome Tampa Vacation Rental Management ("Grand Welcome Tampa," "we," "us," or "our"). By using the Site, you agree to these Terms. If you don't agree, please don't use the Site.

We are an independently owned and operated franchisee of Grand Welcome. The Grand Welcome franchisor and its affiliates are separate companies. They are not parties to these Terms and are not responsible for our services.

Our Privacy Policy explains how we handle personal information and is part of these Terms.

1. What the Site is for

The Site gives information about:

vacation rentals we manage in Tampa and nearby areas, and how to book a stay; and
short-term rental property management services for property owners, including listing and marketing, reservations, guest support, cleaning and maintenance, inspections, and handling taxes.

The Site also lets you request a free income estimate, contact us, schedule a call, and leave feedback.

2. Using the Site

You agree to use the Site only for lawful purposes. You agree not to:

submit false, misleading, or someone else's information;
send spam or harmful code, or try to get around our spam protections;
scrape, copy, or collect content or data from the Site by automated means without our written permission;
interfere with the Site's operation or security, or try to access any part of the Site that isn't public; or
use the Site in a way that violates any law or anyone else's rights.

We may suspend or block access to the Site for anyone who violates these Terms.

3. Booking a stay

The rental agreement controls. Every stay is governed by the rental agreement, house rules, and policies for that reservation (the "Rental Agreement"). Depending on how you book, these come from us or from the booking platform (for example, Airbnb or Vrbo), or both. The Rental Agreement covers things like payment, security deposits, damage protection, cancellations and refunds, occupancy limits, minimum stays, check-in and check-out, pets, parking, and conduct. If these Terms conflict with your Rental Agreement, the Rental Agreement controls for your stay.
Bookings through other platforms. If you book through Airbnb, Vrbo, or another platform, that platform's terms and policies also apply. Payments, cancellations, and refunds may be handled by that platform.
Requirements. The person making the reservation must meet the minimum age stated in the rental agreement for your stay and must stay at the property. Guests must follow all occupancy limits, house rules, HOA or community rules, and local laws, including Tampa and Hillsborough County short-term rental rules and minimum-stay requirements.
Direct and phone bookings. Reservations made directly with us, including by phone, are processed through our property management and booking system (Guesty), which also processes card payments. Guesty's payment terms may also apply.
A reservation is final only when confirmed. A reservation isn't final until we or the booking platform confirm it in writing and any required payment is received.
Trip protection and damage coverage. Trip protection or damage coverage may be offered or required for some reservations; any terms will be shown at booking or in your rental agreement.

4. Property owners and management inquiries

No agreement until it's signed. Requesting an income estimate, filling out a form, scheduling a call, or talking with us does not create a property management relationship. We have no obligation to manage your property until we both sign a written property management agreement. Once signed, that agreement controls our relationship and overrides anything on the Site.
Income estimates are estimates. Income, occupancy, and revenue projections, including our "Free Revenue Roadmap & Income Assessment," are good-faith estimates. They're based on market data, comparable properties, and our experience, and they are not guarantees of future bookings or earnings. Actual results depend on things like seasonality, market conditions, pricing, property condition, reviews, regulations, and platform policies.
Fees. Fee ranges or examples on the Site, including in our FAQs, are general information and not a quote. Your fees will be set out in your signed management agreement.
Regulatory and tax information. Information on the Site about short-term rental rules, permits, insurance, or taxes is general and may change. It is not legal, tax, or financial advice. Check with the appropriate agency or your own advisor before making decisions.
Service guarantees. Any service promise described on the Site, such as our Above & Beyond Guarantee™, is described in general terms. Any guarantee we offer is subject to its own terms, which we'll provide on request.

5. Pricing, availability, and accuracy

We work to keep the Site accurate, but property descriptions, photos, amenities, bedroom and bathroom counts, guest capacity, rates, fees, taxes, and availability can change. They may also contain mistakes. Rates and availability shown on the Site, or on platforms we link to, are not guaranteed until your reservation is confirmed. We may correct errors and update information at any time. If a booking was made at an obviously wrong price, we may cancel it and refund what you paid, or offer the correct price. Our response time goals (for example, replying to forms within a certain time during business hours) are goals, not guarantees.

6. Calls, texts, and communications

When you contact us or give us your phone number or email address, you agree that we may contact you about your inquiry, reservation, or property. Calls may be recorded, and when they are, a message at the start of the call tells you so.

Text messages. We send service texts about inquiries, reservations, stays, and properties. We send recurring marketing texts only if you agree to them, and we text only people who give us their mobile number and ask us to contact them, or who opt in to receive texts. Texts may be sent using automated technology. Consent to marketing texts is not a condition of purchasing any property, goods, or services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, or HELP for help. Carriers are not liable for delayed or undelivered messages. Our Privacy Policy explains text messaging, call tracking, and call recording in more detail.

7. Content you send us

If you send us feedback, reviews, testimonials, photos, or ideas, you confirm that you have the right to share them. You also give us permission to use, copy, and display them, including on the Site and in our marketing. We may edit them for length or clarity, but we won't change their meaning. Don't send us confidential information through the Site. Please don't post or send anything unlawful, offensive, or that violates anyone else's rights. We may remove content at our discretion.

8. Intellectual property

The Site and its content belong to us or to our licensors. This includes text, photos, graphics, logos, page design, and the selection and arrangement of content. They are protected by copyright, trademark, and other laws. Grand Welcome and related marks are trademarks of their owner and are used under license. Other trademarks, such as Airbnb, Vrbo, and Google, belong to their owners.

You may view and print pages from the Site for your own personal, non-commercial use. You may not copy, reproduce, modify, distribute, or use any Site content for commercial purposes without our written permission.

9. Third-party links and services

The Site links to and uses third-party websites and services, such as Airbnb, Vrbo, Calendly, Google, press articles, and local businesses we recommend. We don't control these and aren't responsible for their content, policies, products, or services. A link is not an endorsement. Any business we recommend is independent, and your dealings with them are only between you and them. Your use of third-party sites is at your own risk and subject to their terms.

10. Disclaimers

THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DON'T PROMISE THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES. Nothing on the Site is legal, tax, financial, or investment advice.

11. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, GRAND WELCOME TAMPA AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, THAT ARISE FROM YOUR USE OF, OR INABILITY TO USE, THE SITE OR ITS CONTENT. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SITE OR THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100) OR THE AMOUNT YOU PAID US IN THE PRIOR 12 MONTHS, WHICHEVER IS GREATER.

This section applies only to your use of the Site. Liability for a stay is governed by your Rental Agreement. Liability for management services is governed by your signed management agreement. Some laws don't allow certain limits on liability, so some of these limits may not apply to you.

12. Indemnification

You agree to defend, indemnify, and hold harmless Grand Welcome Tampa and its owners, employees, and contractors from any claims, losses, or expenses (including reasonable attorneys' fees) that arise from your misuse of the Site, your violation of these Terms, or your violation of anyone else's rights.

13. Governing law and venue

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. Any dispute arising from these Terms or the Site must be brought exclusively in the state or federal courts located in Hillsborough County, Florida, and you consent to the jurisdiction of those courts.

14. Changes to these Terms

We may update these Terms from time to time. When we do, we'll post the new version on this page and change the "Last updated" date. If you keep using the Site after changes are posted, you accept the updated Terms. Changes won't affect a reservation that's already confirmed or a management agreement that's already signed, unless that document says otherwise.

15. General

If any part of these Terms is found unenforceable, the rest stays in effect. If we don't enforce a provision, we haven't waived it. These Terms, together with our Privacy Policy, are the entire agreement between you and us about your use of the Site. Your Rental Agreement and any signed management agreement still govern stays and management services.

16. Contact us

Grand Welcome Tampa Vacation Rental Management
2541 N Dale Mabry Hwy #313, Tampa, FL 33607
Phone or text: (813) 981-1383
Email: lucie@tampavacay.com
Website: tampavacay.com